frequently asked questions
FREQUENTLY ASKED QUESTIONS
For any queries that are not answered below, please Whatsapp us:
Snap Fitness Toa Payoh: +65 8382 8931
Snap Fitness Pasir Ris: +65 8382 8792
Is the gym open 24 hours?
Yes, our gyms are accessible 24/7, staffed from 10am to 10pm.
Can I go to any Snap Fitness gym in Singapore?
Yes, members can access all Snap Fitness gyms worldwide. However, you are required to maintain >50% visit over a 3-month period at your Home Club (where you signed up), otherwise, your membership will be transferred to the most frequently visited club and you will lose the preferential rates and benefits offered by your Home Club. Your new Home Club will have the right to impose prevailing rates to transferred members.
How much is the membership price?
You can view our standard membership rates here, and Whatsapp us for the latest promotions.
What happens if I change my mind after signing up?
Snap Fitness Toa Payoh and Pasir Ris allows new members to cancel their membership within 5 days of signing up, as part of cooling-off period. This applies only for monthly recurring (minimum 6 month period). Member will not have to furnish any reason for terminating during the cooling-off period. Cooling-off period does not apply to Trial, 1-month contract membership or 3-month contract membership.
What are the facilities available?
Snap Fitness Toa Payoh and Pasir Ris provide gym equipment for cardio, strength, and function from leading brands Matrix and Ziva. We also provide body scans, music entertainment, vending machine services, lockers, showers, and toilet facilities.
Can I read the sample membership contract before signing up?
Yes, we are transparent about our policies and you may peruse the sample document here.
What is the minimum age to join?
All members must be at least 14 years of age. Members 16 years and below are to obtain their parent’s sign-off of Legal Indemnity in person.
How do I book classes/appointments?
You can view available classes here, and book through Snap App. Simply login with the email used during your membership registration.
I have received free promotion services such as Inbody, PT session. How do I redeem?
Please Whatsapp us to book an appointment to redeem your free service.
My debit/credit card has expired. How do I update?
There are 3 ways you can update your debit/credit card:
- Download Snap App. You can log in with your email used for your membership and update your credit card details using the app
- Whatsapp us to update over the phone
- Visit us during staffed hours (10am to 10pm) to update in person
I am going overseas for holiday/on reservist/personal matters and I wish to suspend my membership for that period.
You can pause your membership for a minimum of 1 month and a maximum of 3 months. Each pause of your membership will be $30/request.
To request for pause/suspension, please contact us on Whatsapp.
I have suffered an injury and unable to gym. I would like to suspend my membership
Please submit your doctor’s letter on your medical condition to finance@othello.com.sg and we will review the case.
What happens when I missed my payments?
When payment is missed or attempt to charge your card fails, from the 3rd day onwards, card access to the gym will be restricted and you can only visit during staffed hours. Late payment free of $15 per transaction will be charged on a monthly basis until the money owed is paid.
I wish to terminate my membership contract.
If you are relocating overseas for studies/stay/work that ends within the membership contract period, you may opt for pausing of membership, which will resume when you return.
If your stay away from Singapore passes contract expiry, please email finance@othello.com.sg with supporting documents and we will review the case.
Termination fee is charged at 1 month’s membership fees or $100, whichever is greater.
Early termination for reasons not related to overseas relocation or permanent medical disability is not allowed.
I wish to exercise after midnight or early morning.
Our clubs are open 24/7. Members using the gym in the early morning may wish to note the following:
- Gym Lights off – tap your card at the main door to activate lighting in the gym.
- Auto Lights off after 60 minutes – if our sensors do not detect movement in the gym for 60 minutes, the lights will automatically turn off. Please ensure you do not remain in one spot, station, or toilet for more than 60 minutes, especially if alone in the gym.
I signed up at Snap Fitness Pasir Ris/Toa Payoh. Why is it that my membership shows another Snap Fitness club?
Membership Terms and Agreement stipulate that any member whom visit other Snap Fitness clubs more than Home Club (where you signed up at), will be transferred to the new club. Your membership privileges and matters will be managed by the new Home Club. Any unused credits or benefits will not be transferred to the new Home Club. For any membership matters, please contact your new Home Club.
If you would like your Home Club to be Snap Fitness Toa Payoh/Pasir Ris, you may wish to resume visitng our club and the system will transfer you back to our club after 3 months.
I did not sign up at Snap Fitness Toa Payoh/Pasir Ris. Why is it that my membership shows it as my Home Club?
Membership Terms and Agreement stipulate that any member whom visit other Snap Fitness clubs more than Home Club (where you signed up), will be transferred to the new club. Your membership privileges and matters will be managed by the new Home Club. Snap Fitness Toa Payoh/Pasir Ris warmly welcomes you to your new Home. You may wish to check out our free exclusive group classes here. For any assistance, please Whatsapp us.
I wish to opt out of marketing messages from Snap Fitness.
You may opt out of marketing messages by logging in to your membership account using the Snap App. Alternatively, you may Whatsapp Snap Fitness Toa Payoh/Pasir Ris to request.
However, please note that we will continue sending messages pertaining to billing and Club’s key updates to you.
I would like to give feedback on Gym/Staff/Equipment.
You may send feedback to finance@othello.com.sg. Information will be kept in strict confidence.
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